Before you contact us
- Please include your device model and OS version
- Tell us whether you use iPhone, iPad, or Android
- Describe the issue and the steps to reproduce it
- For billing support, include your platform and purchase date
EarCraft: Ear Training Support
Need help with EarCraft?
Contact us anytime for help, feedback, or questions about EarCraft.
info@musiclabfun.com
Response time: usually within 2 business days
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple App Store or Google Play. Please cancel from your device account settings. Deleting the app does not automatically cancel a subscription.
I changed devices. Can I keep my progress?
Yes, if you sign in with the same account, your synced progress should return. If it does not, contact us and include your sign-in method and device details.
How do I request account deletion?
You can request account deletion from the app if that option is available in your profile area, or email us at info@musiclabfun.com and we will help you.
What should I do if audio or playback is not working?
Restart the app, check your device volume, and try again with a stable network connection. If the issue continues, send us your device model, system version, and a short description of the problem.
Contact
For all support requests, please contact:
Email:
info@musiclabfun.com
About EarCraft
EarCraft: Ear Training is a structured ear training app built for music learners who want more than random drills. It combines guided listening, testing, and AI-powered weak-point practice to help users build stronger listening skills over time.